For our conversion services, bear in mind that analog formats degrade over time, and they may not be of the same quality that you remember. We’ll use enhancement software to attempt to bring everything back to it’s best available quality, but there is only so much enhancement that can be done.
While we’ll do our best to make sure everything goes smoothly in the scanning and recording process, please remember that all of our pieces of equipment to be able to convert your media are well past their support date (the last VCR was manufactured in 2016), so it’s reliant on our technical knowledge to repair any issues. You will have to sign off that you acknowledge this fact prior to us taking possession of your media.
Data Retention and Privacy is something that we take seriously. We want our policy on this to be in plain English, in a font large enough to read… We don’t retain your data. It’s not ours to keep. As part of the terms of service, you have one week from your order pickup to confirm that all of your videos, images, etc. were correctly converted. If you have any issues, please immediately reach out, because on day eight, that data is wiped. If we hear back from you before the one week mark, and you let us know that all is well, it’ll be gone that same day.